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POLICIES & REFUNDS

ORDER CANCELATION POLICY

We accept cancellations up to 7 days before the delivery or pickup date. However, this does not apply to wedding and groom's cakes, last minute orders placed within less than 48 hours, or intricate cake designs (highly decorated cakes). 

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Charges for cancellations will be as follows:​

  • 7 days or more prior to pick up or delivery date, 100% of the order will be refunded. 

  • Less than 7 days prior to pick-up or delivery date, 50% of the order will be refunded.

 

It is entirely up to Freedman Baking Co's discretion to change or otherwise offer any other options to the customer.

REFUND POLICY

We take pride in all our products. If you are unhappy with your order and/or purchase when picking up or within 24 hours of pick-up, working days, immediately notify us of your concern and return your complete order to us.

 

No refunds are given on any orders unless the complete order is returned. 

 

Freedman Baking Company is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. If you do not receive these instructions, please ask. Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc.

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We only give refunds in accordance with the refund policies stated below.

 

Full refunds requested after the cake has been accepted and picked up will not be honored. You may qualify for a partial refund if the product is brought back and the quality of the cake is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Freedman Baking Company. Please understand that we cannot issue refunds for cakes that have already been eaten.

 

*Refunds are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Refunds of any kind will not be issued to customers who do not contact us within 48 hours.*

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Special orders that are not picked up will NOT be refunded.

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It is entirely up to Freedman Baking Co's discretion to change or otherwise offer any other options to the customer.

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